PROTECTION OF PERSONAL DATA – GDPR COMPLIANCE (EU customers only)
Aqua Surf Craft informs the Client that we collects, records and processes certain personal information about the Client, such as surname and forenames, postal and electronic addresses, mobile phone number, that the Client has provided him with in the context of an order or the creation of a personal account. The Client’s personal data is processed exclusively for processing the Client’s order and its follow-up and for customer relationship management. The Client’s personal data are retained no longer than what is required, and in any case no longer than 5 years after their collect or after the Client’s last contact with Aqua Surf Craft. In accordance with the provision of the GDPR (EU) 2016/679, the Client has the right to request access to his personal data, rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing, as well as the right to data portability. The Client can exercise his rights by sending a request to the following e-mail address [email protected] or by sending a letter to the following address Aqua Surf Craft, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. If the Client believes his rights have been infringed in the context of the GDRP, he is invited to contact directly Aqua Surf Craft (at the above addresses). The Client may also lodge a complaint with the CNIL authority or other competent authority.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that collect on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this “automatically collected” information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include a unique anonymous identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we generally collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We will never share your Personal Information with third parties. Your personal information will only be used by our payment providers and ourselves to make sure we have your correct shipping details and for fraud prevention.
We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may be obliged to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to protect our rights otherwise.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident or resident of any other country, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident or resident of any other country, please note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by mail using the details provided below:
Aqua Surf Craft HQ
[Re: Privacy Compliance Officer]
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Telephone us on the below numbers and if we are closed at the time please leave a contact number and your query and we will contact you as soon as we pick up your message:
UK & WORLDWIDE – +44 79 490 48 609