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FAQ

WHAT IS SO SPECIAL ABOUT AQUA SURF CRAFT?

Aqua Surf Craft Only Brings You the Best Most Innovative Products! From the award winning design Aquajet Dive H2 sea scooter,  the Awake RÄVIK Premium Electric SurfboardTakuma eFoil Electric Hydrofoil Surfboard  and the Technology Award winning Hover Ark H3 Remote Controlled Water Rescue Device.  We are adding new innovative products all the time so do sign up to our Newsletter

PRODUCT INFORMATION – AQUAJET DIVE H2 SEA SCOOTER

How Do You Operate the Aquajet Dive H2 Sea Scooter?

The Aquajet Dive H2 is very simple to operate and has many features. Please refer to our PRODUCT PAGE Please refer to this video tutorial here to learn more about its features and – OPERATING INSTRUCTIONS

How Do You Assemble the Aquajet Dive H2 Sea Scooter?

The Aquajet is very simple to assemble and pack away. Please refer to this video tutorial here to learn – ASSEMBLY INSTRUCTIONS

What Do You Do When Your Aquajet Dives Battery Eventually Dies?

The Aquajet Dive h2 battery should be good for over 1000 + charges so it will not die for a very long time but should you need a replacement battery you can buy here – REPLACEMENT H2 BATTERY

PRODUCT INFORMATION – H3 HOVER ARK ROBOTIC WATER RESCUE DEVICE

How Do You Operate the Hover Ark H3 Remote Controlled Water Rescue Robot?

The product page for the H3 Hover Ark gives good details on the product and at the bottom an INSTRUCTION MANUAL pdf. Can be downloaded. Please refer to our PRODUCT PAGE

How Do I Make an Inquiry as an Official Organization to Find Out More Details?

The product page for the H3 Hover Ark encourages inquiries from Governments, Government Departments, Municipalities, State, Private and public Rescue services – Please contact us so that we can discuss your needs and intended applications for this device, and we can offer an introductory discount based on your inquiry for a sample unit. Please send us your inquiry to [email protected] or fill in the contact form at the bottom of the product page – HERE

How Do I Make an Inquiry as an Individual Boat Owner to Find Out More Details?

The product page for the H3 Hover Ark encourages inquiries from private individuals with boats, yachts or any other reason you may find this device useful – Please contact us so that we can discuss your inquiry to [email protected] or fill in the contact form at the bottom of the product page – HERE

PRODUCT INFORMATION – TAKUMA EFOIL ELECTRIC HYDROFOIL SURFBOARD & THE AWAKE RÄVIK PREMIUM ELECTRIC SURFBOARD

How Do You Operate the TAKUMA eFoil Electric Hydrofoil Surfboard?

The product page for the TAKUMA eFoil surfboard gives good details on the product and at the bottom an EFOIL TAKUMA USER GUIDE pdf. can be downloaded. Please also refer to our PRODUCT PAGE

How Do You Purchase the Takuma eFoil Electric Hydrofoil Surfboard?

The Product page for the Takuma eFoil surfboard gives good details. These are manufactured in batches as they sell out so quickly in advance. When you checkout if it shows you that the item is OUT OF STOCK you can send us an inquiry to Register Interest to PRE-ORDER/ RESERVE at the bottom of our Product Page or by contacting us HERE. Alternatively, should you go to the SHOP PAGE and select a board color, should you get the message that the boards are Out of stock you will see a contact form where you can contact us to RESERVE a board from the next batch or please just inquire

How Do You Operate the Awake RAVIK Premium Electric Surfboard?

The product page for the AWAKE RÄVIK ELECTRIC PREMIUM ELECTRIC SURFBOARD gives good details on the product and at the bottom an AWAKE RÄVIK USER GUIDE pdf. can be downloaded. Please also refer to our PRODUCT PAGE

How Do You Purchase the Awake Ravik Premium Electric Surfboard?

The Product page for the The Awake RÄVIK Premium Electric Surfboard gives good details as these masterpieces are engineered to order. These are manufactured very much bespokely as they sell out so quickly in advance. When you checkout if it shows you that the item is OUT OF STOCK you can send us an inquiry to Register Interest to PRE-ORDER/ RESERVE at the bottom of our product page or by contacting us HERE. Alternatively, should you go to the SHOP PAGE you can start the ordering process going so please just inquire

SHIPPING

When is my order shipped?

We ship items in stock within 3 business days hours of the order being placed. Due to the size and logistics of the items we sell we need this time to prepare, pack and order the courier. With regards to Pre-order or Reserve items and manufacture to order items this shall be discussed with you at point of inquiry

What are the shipping rates?

For the Aquajet Dive H2 and the H3 Hover Ark Water Rescue Device we work hard to bring you FREE WORLDWIDE SHIPPING BY AIR AND LAND COURIER SERVICES such as FedEx, UPS, DHL or the most reputable carrier to or within your Country. For the Pre-order or Reserve items (Takuma) and Made to order products (Awake Ravik) shipping rates will be calculated at time of inquiry.

Where do you ship to and from?

We ship all around the world. We have certain items in stock in the USA, Australia and Philippines. The E-FOIL TAKUMA will be shipped from France to EU countries and either from France or the factory for countries outside the EU. The Awake RÄVIK Premium Electric Surfboard will be shipped from Sweden where they are engineered to perfection. The Please see SHIPPING & RETURNS

Import Duty (Where applicable)?

Should your item be shipped from outside your country you may be liable for import/ customs duty. Arrangements can be made at time of purchase as we personally phone every customer to discuss their order or enquiry no matter how big or small.

How long will it take to get my order?

This depends on where your item is shipped from and where you are in the world. There is a 3-day lead time to prepare and package. From there we only use the fastest Air couriers to your country’s destination, so you are looking at between 7 – 15 days depending on where you are located on the map. Many receive their items much sooner and full TRACKING details are provided. With regards to Pre-order or Reserve items this shall be discussed with you at point of inquiry

How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 5 business day, please contact us.

How can I change my order after it's been Shipped?

Since the turnaround time on packages are so fast, changing an order after it’s been SHIPPED can be tricky. Because of this, we recommend calling us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need but should your order already be on the way to you by Air or Land courier we are unable to change your order and you will be bound by our terms in SHIPPING & RETURNS

ORDERS & PAYMENTS

How do I order?

We encourage you to place your order on the website which is securely encrypted and extremely safe to do so. You are free to contact us for any questions you have

What are my payment options?

We accept PayPal, Visa, MasterCard, Discover, and American Express. We also take payments by Bank Wire Transfer.

Can I place an order by phone?

Yes, in rare exceptions you can place an order by phone. Please email us in advance and call us at USA/Canada Toll Free: +1 (888) 558-7758 or UK & WORLDWIDE – +44 20 7660 1456 and have your order and payment information ready.

RETURNS

What is your return and Exchange/ Returns policy?

We have never had a return to date but should you need to use this service please contact us at [email protected].

It is important to read the following – Shipping & Returns Policy

 

PRODUCT WARRANTY

What is your Product Warranty Policy?

Our products are under a full 12 months warranty and we will do all we can to resolve any issues with your product should a problem arise whether it be of your or our origin. Please see our Warranty Policy.

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Our Offices

UK Office

Aqua Surf Craft 
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA 

WareHouses

France, USA, Philllipines, Taiwan, China, Sweden, UK and our network of worldwide distributors


 

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